What is your minimum order?
Our minimum order is 200 units. If you require a production run below our standard minimum, extra charges will apply.
What types of items can you create?
We can create any type of metal item you can imagine! Rings, key chains, medallions, buckles…the list goes on. We’ve even made belt buckles for wrestlers!
Is there a set up fee?
No, there is no set up fee and there are no hidden costs.
Do you accommodate rush orders?
Standard production time is 4-5 weeks. However, we can turn jobs around to you in as little as two weeks! Rush charges and expedited freight may apply on orders requiring less than standard production time. For further details, please discuss with a sales representative.
I’m not sure how many to order, what should I do?
You aren’t alone, we come across this all the time. We will quote you a range of quantities to help you compare, so you can budget your decision making. If we are producing domestically we can always add more items at the last minute (about 2-3 weeks before the event date).
What is the process for ordering?
It is quite simple, and we’ll walk you through the process. We take your design and turn it into production artwork for your approval. After we receive your information on our Customer Information form we prepare a Confirmation showing the details of your order. Prices, descriptions, in-hands date etc. After any changes to the artwork or confirmation are done and you give final approval we produce your order and ship UPS to meet your event date.
Please see our ‘How to Order’ section.
How do I submit my design or artwork?
When it comes to artwork, we can do as much of the design process as you wish. If you are like the organizers of most events, you spend more time planning and executing than drawing. If you have access to a graphic designer, they can create everything for you and send us the files – this saves a bit of money. The final production artwork has to be a Vector art file. If you aren’t an artist, just try and send us the best information that you have. If there is something on a website that you want to reference, just send us the link. In terms of file formats, we can work with EPS, AI, JPG, TIFF, CDR and PDF. Of course, depending on what you send, there may be some artwork charges – we will quote on it and let you know.
How do I know what my item will look like?
You will receive a black and white drawing of the piece before it goes to production. The black and white makes the details and design very clear. Any of the black areas are raised, and the white areas are recessed metal. In most cases when it comes to the white areas, we can add antiquing and/or epoxy color fill if you design requires. If you would prefer a color artwork rendering, that can also be supplied at an additional cost.
Can I add color to the piece?
Yes of course! We have a set of standard colors. Please visit this link to see our color chart.
Specific pantone colors can be matched as closely as possible if required
If I am making medallions, can I have custom printed ribbons?
Custom printed satin ribbons are available with a short lead time
Custom printed Gross Grain ribbons are also available. Quantity requirements are higher for these ribbons and they have a longer lead time, as they are made off-shore.
Where do you manufacture?
All jewelry pieces are made domestically. When it comes to other items, we produce products domestically and from China. Domestically we can produce faster and do smaller quantities. Off shore lead times are generally longer, so you will have to start earlier.
How do you ship & can you ship anywhere?
We normally us UPS for all our shipments. All orders are shipped F.O.B. factory, unless
otherwise indicated. All freight and handling charges will be paid by the customer.
How do I pay for my order?
Our normal terms are Visa, or Master Card.
We charge 50% at the time of order and the balance including shipping, when we ship.